aic365 Frequently Asked Questions

Creating an aic365 account takes less than three minutes. Visit the aic365 Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be at least 21 years old to register. Once your details are submitted, a verification code is sent to your mobile number — enter the code to activate your account and you are ready to deposit and play.

aic365 requires a government-issued photo ID to complete account verification. A Bangladesh National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to provide a utility bill or bank statement as proof of address, and in some cases a selfie holding your ID for liveness confirmation. Submitting clear, unedited scans speeds up the process significantly.

Most aic365 verification requests are reviewed within 24 hours. During peak periods — such as major BPL or T20 World Cup match days — it may take up to 48 hours. You will receive an email or SMS notification once your account is fully verified. Until verification is complete, your account operates in a limited state with reduced deposit and withdrawal thresholds.

On the aic365 Login page, click "Forgot Password" and enter the mobile number registered to your account. A one-time reset code will be sent to that number via SMS. Enter the code, set a new password, and log in as normal. If you no longer have access to the registered mobile number, contact support at support@aic365.bet with your account details and they will assist you through an alternative verification process.

No. aic365 strictly permits one account per person, per household, and per device. Operating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being suspended and balances forfeited. If you have accidentally created a duplicate account, contact support at support@aic365.bet immediately to have the duplicate closed without penalty.

To deposit via bKash on aic365, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a payment number and a reference code. Open your bKash app, send the deposit amount to that number, and enter the reference code in the payment note. Your aic365 balance is typically credited within two to five minutes of a successful bKash transaction.

Nagad deposits on aic365 are usually credited within two to five minutes. The process mirrors bKash — select Nagad in the Deposit section, send the amount to the displayed number using your Nagad app, and include the reference code in the transaction note. If your balance has not updated after 10 minutes, take a screenshot of the Nagad transaction confirmation and email it to support@aic365.bet for a manual review.

The minimum deposit on aic365 is ৳200 BDT for mobile payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or other supported institutions carry a minimum of ৳500 BDT. There is no upper limit on individual deposits, though very large deposits may trigger an additional verification step for security purposes.

The minimum withdrawal on aic365 is ৳500 BDT when withdrawing to a mobile financial service such as bKash or Nagad. For bank transfers to accounts at institutions like Sonali Bank, Islami Bank Bangladesh Limited, or City Bank, the minimum is ৳1,000 BDT. Withdrawals must be sent to the same payment method used for the deposit, in line with standard anti-money laundering requirements.

aic365 processes withdrawal requests within one to four hours for fully verified accounts using bKash or Nagad. Bank transfer withdrawals typically complete within one to two business days. Withdrawal processing times may be longer if your account has pending verification items or if the withdrawal amount triggers a manual security review. Withdrawals are not processed on national public holidays.

aic365 does not charge any platform-side fees on deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, or Rocket — may apply their own standard transaction charges as per their published rate card. These third-party fees are outside aic365's control. We recommend checking your provider's current fee schedule before initiating a transaction if charges are a concern.

No. aic365 requires all withdrawals to be returned to the same payment source used for deposits, in accordance with anti-money laundering (AML) policy. If you need to update your registered bKash or Nagad number, contact support at support@aic365.bet with verification documents. A change of payment method is not immediate — it undergoes a security review period of up to 48 hours.

To bet on cricket on aic365, navigate to the Cricket section from the main menu. You will find pre-match and live in-play markets for Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC events, and bilateral series featuring the Bangladesh Tigers. Select a match, choose your market — such as match winner, top batsman, or total runs — enter your stake in ৳ BDT, and confirm your bet slip.

aic365 offers an extensive slots library from leading providers including Pragmatic Play, NetEnt, and Microgaming. The catalogue covers classic three-reel slots, video slots with multiple paylines, jackpot slots, and Megaways variants. Popular titles are playable on mobile browsers without requiring any app download. Visit the Slots section from the main menu to browse and filter by provider, volatility, or theme.

Yes. aic365 hosts a full live casino suite powered by Evolution Gaming and Ezugi, featuring real dealers streamed in high definition. Games include Live Baccarat, Live Roulette, Live Blackjack, Lightning Dice, and Andar Bahar — a popular choice among South Asian players. The live casino is accessible on both mobile and desktop browsers and operates 24 hours a day, seven days a week.

Yes, aic365 is a fully mobile-optimised platform that runs entirely in your phone's browser — no app download is required. The site is compatible with Android and iOS devices and performs well on popular Bangladeshi smartphones. Simply open your browser, visit aic365.bet, log in, and all games including slots, live casino, and crash games are immediately accessible.

Return to Player (RTP) percentages on aic365 vary by individual game title and provider. Most slots from Pragmatic Play and NetEnt carry RTPs between 94% and 97%, which is competitive with industry standards. RTP figures for each game are available in the game's information panel within the platform. aic365 uses certified random number generators (RNG) from its game providers to ensure all outcomes are fair and unpredictable.

aic365 offers a welcome bonus to newly registered players on their first qualifying deposit. Bonus terms — including the percentage match, maximum bonus amount in ৳ BDT, and eligible games — are detailed on the promotions page within your account dashboard. All bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager the bonus amount before it becomes withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before withdrawing bonus winnings. On aic365, different game types contribute different percentages toward wagering — slots typically contribute 100%, while live casino games may contribute less.

Yes. All bonuses on aic365 carry an expiry window, typically between 7 and 30 days from the date of issue, within which the wagering requirements must be completed. Any uncompleted bonus — along with any associated bonus winnings — is automatically removed from your account when the bonus expires. The exact expiry period for each promotion is stated clearly in the individual bonus terms in your account dashboard.

aic365 periodically offers free spins as part of promotional campaigns tied to new slot releases, seasonal events such as Eid or Pohela Boishakh, and reload bonus offers for existing players. Free spins are credited directly to your account and are playable on designated slot titles only. Any winnings generated from free spins are added to your bonus balance and subject to the stated wagering requirement before withdrawal.

aic365 rewards regular players through an ongoing loyalty programme where wagering activity earns points redeemable for bonus credits, free spins, and exclusive promotions. Higher activity levels unlock elevated tiers with improved benefits including faster withdrawal processing, dedicated account management, and priority customer support. Full details of the current loyalty tier structure are available in your account dashboard under the Promotions section.

aic365 is a secure platform that uses industry-standard TLS/SSL encryption to protect all data transmitted between players and its servers. Financial transactions are processed through established providers including bKash and Nagad, which carry their own security infrastructure. aic365 employs 24/7 automated fraud monitoring and role-based access controls on internal systems to protect player accounts and funds.

aic365 operates as an online gaming platform accessible to adult players in Bangladesh. We do not make specific claims about local licensing status, as the regulatory environment for online gambling in Bangladesh is complex and evolving. aic365 implements strict responsible gaming controls, age verification, and anti-money laundering procedures consistent with international best practice. Players are responsible for ensuring that their own use of the platform complies with local laws applicable to them.

The minimum age to register and play on aic365 is 21 years. This is a firm requirement with no exceptions. All new accounts undergo age verification, and any account found to belong to a person under 21 is immediately suspended with deposits returned to the original payment source. If you are a parent or guardian concerned about underage access, contact support@aic365.bet immediately.

To request self-exclusion from aic365, email support@aic365.bet with the subject line "Self-Exclusion Request" and state the duration you require — options include 3 months, 6 months, 12 months, or permanent. Self-exclusion is processed immediately upon request. During the exclusion period, you will not be able to log in, deposit, or receive any marketing communications from aic365. Permanent self-exclusion cannot be reversed.

Yes. aic365 allows players to set daily, weekly, or monthly deposit limits in ৳ BDT to keep their spending within a chosen budget. Requests to reduce an existing limit take effect immediately. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before the higher limit activates, giving you time to reconsider. Contact support@aic365.bet or use your account settings to apply a deposit limit at any time.

aic365 customer support is available 24 hours a day, seven days a week. The best way to reach us is by emailing support@aic365.bet with your registered username and a clear description of your query. Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all general queries within 4 hours. Responsible gaming and account security matters are treated as urgent and typically receive a response within 2 hours.