aic365 Privacy Policy
Your privacy matters to us. This policy explains exactly what data aic365 collects, why we collect it, and how we keep it safe for every player in Bangladesh.
1. Introduction
This Privacy Policy ("Policy") describes how aic365 ("we", "us", "the Platform") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "the Player", "the User") who register for or use the aic365 website, mobile site, and associated services (collectively, the "Service"). By accessing or using the aic365 Service, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
aic365 takes data privacy seriously. We are committed to handling your personal information with transparency and care, in accordance with sound data protection principles. This Policy is written in plain English to make your rights and our obligations as clear as possible. If you have any questions after reading this Policy, please contact us at support@aic365.bet.
2. Data We Collect
aic365 collects personal data only to the extent necessary to deliver the Service, verify the identity and eligibility of players, process financial transactions, and meet our legal and compliance obligations. The categories of data we collect are set out below.
2.1 Registration Data
When you create an aic365 account, we collect the personal details you provide during the registration process. This typically includes your full name, date of birth, residential address, email address, and mobile phone number. This information is required to verify that you meet our minimum age requirement of 21 years and to identify your account uniquely.
2.2 Identity Verification Documents
As part of our player verification process, we may request copies of government-issued identity documents such as a National Identity Card (NID), passport, or driver's licence. We may also request proof of address and, where required, documentation relating to your payment method. These documents are used solely for identity verification and fraud prevention purposes.
2.3 Financial and Transaction Data
We collect data relating to deposits, withdrawals, and betting activity on the platform. This includes transaction amounts in Bangladeshi Taka (ā§ŗ), payment method identifiers (such as your registered bKash or Nagad mobile number), transaction timestamps, and running account balances. We do not store full payment card numbers or mobile banking PINs on our servers.
2.4 Usage and Behavioural Data
When you use the aic365 Service, we automatically collect technical and behavioural data including your IP address, device type and operating system, browser type and version, pages visited, time spent on each page, game sessions played, bet history, and clickstream data. This data is used to improve platform performance, personalise your experience, and detect unusual or potentially fraudulent activity.
2.5 Communications Data
If you contact our support team via email or any other channel, we retain records of that correspondence, including the content of your messages, the date and time of contact, and any resolution steps taken. This allows us to maintain a consistent and accurate support history for your account.
2.6 Cookies and Tracking Technologies
aic365 uses cookies and similar tracking technologies to maintain session state, remember your preferences, and gather aggregated analytics about platform usage. You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service. For full details, see Section 9 of this Policy.
3. How We Use Your Data
aic365 processes personal data only for specified, explicit, and legitimate purposes. We do not process your data in a manner incompatible with those purposes. The primary purposes for which we use your personal data are as follows:
- Account Management: To create, maintain, and administer your aic365 player account, including processing login requests and account settings changes.
- Identity and Age Verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in accordance with responsible gaming and anti-fraud standards. 21+
- Payment Processing: To process deposits and withdrawals through your chosen payment method, whether bKash, Nagad, Rocket, Upay, or any other supported channel, and to maintain accurate financial records of all transactions in ā§ŗ BDT.
- Service Delivery: To provide access to sports betting markets, casino games, live dealer tables, crash games, and all other products offered through the aic365 platform.
- Customer Support: To respond to queries, resolve disputes, and provide assistance through our support channels.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, underage gambling, and other conduct that violates our Terms and Conditions.
- Legal and Regulatory Compliance: To fulfil obligations imposed by applicable law, including record-keeping requirements and the reporting of suspicious financial activity to relevant authorities where required.
- Platform Improvement: To analyse aggregated usage data and improve the design, performance, and content of the aic365 Service.
- Responsible Gaming: To monitor gaming behaviour and, where appropriate, proactively contact players who may be showing signs of problematic gambling patterns.
4. Legal Basis for Processing
aic365 processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:
5. Sharing Your Data
aic365 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
5.1 Payment Service Providers
To process your financial transactions, we share necessary payment-related data with our partner mobile financial service providers, including bKash, Nagad, Rocket (Dutch-Bangla Bank MFS), and Upay. These providers receive only the data required to complete the transaction and are bound by their own privacy and security obligations.
5.2 Game Technology Providers
The games available on aic365 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. These providers may receive technical session data (such as a session token and account identifier) necessary to initialise and operate their games within the aic365 platform. They do not receive your full personal profile.
5.3 Identity Verification Services
aic365 may use third-party identity verification services to authenticate the documents you submit during the verification process. These providers process your submitted documents under strict confidentiality agreements and are not permitted to retain or use your data for any purpose beyond identity verification.
5.4 Legal and Regulatory Authorities
We may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised public authorities where we are required to do so by law, by court order, or in connection with a legal investigation. In such cases, we will disclose only the minimum information necessary to satisfy the legal obligation.
5.5 Business Transfers
In the event that aic365 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players in advance of any such transfer and confirm that the receiving party will be bound by equivalent data protection obligations.
6. Data Security
aic365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security practices include the following:
While aic365 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately at support@aic365.bet if you suspect unauthorised access to your account.
7. Data Retention
aic365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
8. Your Privacy Rights
As a player on the aic365 platform, you have a number of rights with respect to your personal data. To exercise any of the rights listed below, please contact our support team at support@aic365.bet with a clear description of your request and your registered account details for identity verification.
Right of Access
You have the right to request a copy of the personal data that aic365 holds about you. We will respond to verified access requests within a reasonable timeframe.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For certain data fields (such as name and date of birth), we may require supporting documentation before making changes.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data. This right is not absolute â we may be required to retain certain data to comply with our legal obligations or to defend legal claims. Where we are unable to fulfil an erasure request in full, we will explain the reason clearly.
Right to Restrict Processing
You may request that we limit the way we process your personal data in certain defined circumstances, such as while a dispute about the accuracy of your data is being resolved.
Right to Object
Where we process your data on the basis of legitimate interests, you have the right to object to that processing. We will review your objection and cease processing unless we have compelling legitimate grounds that override your rights.
Right to Withdraw Consent
Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
9. Cookies and Tracking
aic365 uses cookies â small text files stored on your device â and similar tracking technologies to deliver and improve the Service. The types of cookies we use are described below.
Essential Cookies
These cookies are strictly necessary for the Service to function. They manage your login session, maintain your account authentication state, and ensure that your preferences and cart data persist between page loads. Essential cookies cannot be disabled without affecting core Service functionality.
Analytics Cookies
We use analytics cookies to collect aggregated, anonymised data about how users interact with the aic365 platform â including which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is used exclusively to improve the platform experience.
Preference Cookies
Preference cookies remember choices you have made on the platform â such as language settings or display preferences â so that you do not need to re-enter them on every visit.
You can manage cookie settings through your browser. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that blocking certain categories of cookies may impair the functionality of the aic365 Service.
10. Third-Party Services
The aic365 platform integrates content and services from third-party providers, including game studios such as Pragmatic Play, Evolution Gaming, Spribe, Microgaming, NetEnt, and Ezugi, as well as payment infrastructure from bKash, Nagad, Rocket, and Upay. Each of these providers operates under its own privacy and data protection policies.
aic365 is not responsible for the data practices of third-party providers. When you interact with a third-party game or payment interface embedded within our platform, your data may be processed by that third party in accordance with their own policies. We encourage you to review the privacy policies of any third-party services you use in connection with the aic365 platform.
11. Protection of Minors
The aic365 Service is strictly intended for adults aged 21 and above. 21+ We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person who is under 21 years of age, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on the aic365 platform using falsified age information, please contact us immediately at support@aic365.bet. We will investigate the matter promptly and take appropriate action, including returning any deposited funds to the payment source used.
12. Changes to This Policy
aic365 reserves the right to update or amend this Privacy Policy at any time. When a material change is made, we will notify registered players via the email address or mobile number on their account, and we will update the effective date at the top of this page. We encourage you to review this Policy periodically to stay informed of how we protect your data.
Continued use of the aic365 Service following notification of a change to this Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you should cease using the Service and contact our support team to arrange account closure.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way aic365 handles your personal data, please reach out to our support team. We aim to respond to all privacy-related queries within 5 business days, operating on Bangladesh Standard Time (BST, UTC+6).
Please include your registered username and a clear description of your query. Do not send copies of identity documents unless specifically requested by our support team and only via a secure channel they confirm.
You may also find answers to common questions on our FAQ page, review your rights and responsibilities in our Terms & Conditions, or access player-protection resources on our Responsible Gaming page.
Explore aic365 with Confidence
Your data is protected every step of the way. Ready to enjoy cricket betting, live casino, and slots? Log in to your aic365 account today. 21+ only. Play responsibly.
Go to aic365 Login Explore aic365 Casino