Responsible Gaming at aic365
We believe gambling should always be a source of entertainment, never a source of stress. aic365 provides every player in Bangladesh with the tools and support needed to stay in control.
Our Commitment to Safe Play
At aic365, responsible gaming is not a footnote β it is a core part of how we operate. We are committed to providing a safe, fair, and transparent betting environment for every player in Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar. Whether you enjoy cricket betting, live casino tables, or slots, our platform is designed to keep the experience fun and firmly within your control.
Gambling carries inherent risk. Most players engage with online betting as an enjoyable recreational pastime, but we recognise that for a small number of individuals, gambling can become a problem. aic365 takes this seriously. We actively monitor player behaviour, offer a suite of self-management tools, and maintain a clear path to professional support for anyone who needs it.
Minimum Age Requirement 21+
The aic365 platform is strictly intended for adults aged 21 years and above. This is a firm, non-negotiable requirement. We do not permit players under the age of 21 to register, deposit, or place any wager on our platform under any circumstances.
During registration, every new player is required to confirm their date of birth. All accounts are subject to identity verification, during which aic365 may request a copy of your National Identity Card (NID), passport, or other government-issued document to confirm that you meet the minimum age requirement. Any account found to belong to a person under 21 years of age will be immediately suspended and all deposited funds returned to the original payment source.
Upon registration, aic365 requires players to submit a valid government-issued ID confirming their date of birth. Accounts remain in a limited state until verification is complete. We use this process to protect young people from exposure to gambling products.
If you are a parent or guardian and suspect that a minor has accessed aic365 using falsified age details, please contact us immediately at support@aic365.bet. We will investigate the matter as a priority and take swift action to close the account and return any funds.
We also strongly encourage parents and guardians to use third-party parental-control software to prevent minors from accessing gambling websites on shared or family devices.
Player Protection Tools
aic365 provides a set of practical self-management tools that put you in control of your gambling activity. These tools are available to all registered players and can be activated by contacting our support team at support@aic365.bet. We encourage all players to familiarise themselves with these options before they feel they might need them β proactive use is always more effective than reactive.
Deposit Limits in Detail
One of the most effective responsible gaming tools available to aic365 players is the deposit limit. By setting a ceiling on the amount of money you can move into your account β whether via bKash, Nagad, Rocket, or Upay β you remove the temptation to chase losses or deposit impulsively during a losing streak.
- β Daily Deposit Limit: Caps total deposits in any single calendar day. Once reached, no further top-ups are accepted until midnight BST resets the counter.
- β Weekly Deposit Limit: A rolling 7-day ceiling measured from the day you set the limit. Useful if your spending patterns vary day to day.
- β Monthly Deposit Limit: A calendar-month cap, resetting on the first day of each month. Ideal for players who budget on a monthly basis.
- β Immediate Reductions: If you request a lower deposit limit, the new lower limit takes effect immediately β you cannot continue depositing at the old level while waiting.
- β Cooling-Off for Increases: If you request a higher limit, a mandatory 7-day waiting period applies before the increase is activated. This gives you time to reconsider.
We recommend setting deposit limits as part of your initial account setup, even if you feel confident about your spending habits today. Financial circumstances change, and having a limit in place provides a reliable safety net regardless of your situation at any given moment.
Time-Out and Self-Exclusion
Sometimes the most responsible decision a player can make is to step away entirely. aic365 offers two distinct options for taking a break from the platform, depending on how long you feel you need.
A time-out suspends your aic365 account for a defined short period: 24 hours, 3 days, 7 days, or 30 days. During this period you cannot log in, deposit, or place any wagers. Any active promotional bonuses are paused and reinstated when the time-out expires. Time-outs cannot be shortened once activated β the full period must elapse. At the end of the period, your account is automatically reactivated.
Self-exclusion is a longer-term measure available in three-, six-, and twelve-month periods, as well as a permanent option. Once self-exclusion is activated, your account is fully closed for the chosen duration, marketing communications are stopped, and you will not be sent any promotional material. Permanent self-exclusion cannot be reversed. For other periods, reinstatement requests can only be submitted after the full exclusion period has elapsed, following a mandatory 7-day review period.
Recognising Problem Gambling
Problem gambling can develop gradually. Many players do not realise they have moved beyond recreational play until the impact on their finances, relationships, or mental health is already significant. The following signs may indicate that gambling has become a problem.
- β οΈChasing losses: Feeling compelled to keep playing in order to win back money you have lost, often leading to larger and larger wagers.
- β οΈGambling with essential funds: Using money set aside for rent, groceries, utility bills, or other necessities to fund gambling activity.
- β οΈNeglecting responsibilities: Missing work, school, or family obligations β or lying to family members about the time or money spent gambling.
- β οΈInability to stop: Making repeated unsuccessful attempts to cut back or stop gambling, even when you genuinely want to.
- β οΈBorrowing to gamble: Taking loans, using credit cards, or borrowing money from friends and family specifically to fund gambling sessions.
- β οΈEmotional distress: Feeling anxious, irritable, or depressed when unable to gamble, or gambling to escape negative emotions rather than for entertainment.
- β οΈEscalating stakes: Needing to bet increasingly larger amounts to feel the same level of excitement that smaller bets previously provided.
If you recognise several of these patterns in your own behaviour, we urge you to take action today. Contact aic365 support to activate a self-exclusion or time-out, and consider reaching out to a professional support service. Acknowledging the problem is the most important first step.
Quick Self-Assessment
The following questions are provided as a simple, private self-reflection exercise. There is no scoring system and your responses are not recorded. Be honest with yourself β these questions are here to help you, not to judge you.
Do you spend more time or money gambling than you originally intend to?
Have you ever tried to win back money that you lost gambling?
Has gambling ever caused financial stress in your household?
Do you feel restless or irritable when attempting to reduce or stop gambling?
Getting Help
aic365 genuinely cares about the wellbeing of our players. If you feel that gambling is becoming a problem β for you or for someone you know β please do not hesitate to reach out. Our support team is available around the clock, operating on Bangladesh Standard Time (BST, UTC+6), and is trained to handle responsible gaming matters with discretion and compassion.
When contacting aic365 about a responsible gaming matter, please include your registered username and a brief description of the support you need. If you are requesting self-exclusion, simply state the desired duration and our team will process your request immediately. You do not need to provide a detailed explanation β your privacy is respected at all times.
Tips for Healthy Gambling Habits
The vast majority of aic365 players enjoy our platform as a recreational activity without ever experiencing harm. The following practices help keep gambling enjoyable and within healthy boundaries.
- β Set a budget before you play and stick to it. Decide in advance how much you are comfortable spending β treat it like the cost of entertainment, not an investment.
- β Set a time limit for each session. Use aic365's reality-check reminders or a simple phone timer to ensure you do not play longer than intended.
- β Never gamble under the influence of alcohol or other substances that impair your judgement and decision-making.
- β Balance gambling with other activities. Maintain social connections, hobbies, and interests outside of online betting.
- β Accept losses as part of the game. Every form of gambling involves an element of chance. Losing is a normal outcome and should not be "fixed" by placing larger bets.
- β Only gamble when you are in a positive frame of mind. Avoid using gambling as a way to cope with stress, anxiety, loneliness, or difficult life events.
- β Take regular breaks during sessions. Stand up, have a drink of water, and take a few minutes away from the screen before continuing.
Platform-Level Safeguards
Beyond the tools available to individual players, aic365 operates a number of platform-wide safeguards designed to promote responsible gaming across our entire player base in Bangladesh.
aic365 uses automated systems to monitor patterns of play that may indicate problem gambling β such as rapidly escalating bet sizes, extended continuous sessions, and repeated deposits immediately following significant losses. Flagged accounts are reviewed by our responsible gaming team.
Where our monitoring identifies a player who may be at risk, our responsible gaming team will proactively make contact via email to check in, share information about available tools, and offer support. These communications are confidential and non-judgmental.
All aic365 customer support staff receive training in responsible gaming principles, enabling them to identify signs of distress and respond appropriately β including activating protection tools on a player's behalf when necessary.
aic365 does not send promotional communications to players who have activated responsible gaming tools, are in a self-exclusion period, or have been identified as potentially vulnerable. Marketing opt-outs are processed immediately and permanently.
Play Smart. Play Safe.
Responsible gaming is the foundation of everything we do at aic365. If you are ready to continue enjoying our platform, log in to your account or explore our FAQ for more information. 21+ only.
Visit Our FAQ Go to aic365 Login